Cultural Competency

What are some of the traits you look for when selecting a doctor, therapist or even a hair stylist. 

• Experience
• Location
• Insurance

When I was looking for a doctor and a therapist it was important to me that they could work with a Black woman. When I was looking for a new hairdresser, I wanted to ensure that they could work with natural hair.  I was assessing their cultural competency. Cultural competency is the ability to interact effectively with people from different cultures. So why is it so important for someone to be able to relate to you?
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Cultural competency is important because it directly impacts how effectively we communicate, build trust, and serve people from diverse backgrounds. Here are a few key reasons why it matters:

1. Improves Communication
Cultural competency helps reduce misunderstandings and misinterpretations that can arise from differences in language, customs, or non-verbal cues. It allows people to connect more clearly and respectfully.

2. Builds Trust and Respect
When individuals feel seen, heard, and respected for who they are — including their cultural identity — they’re more likely to trust the person or system they’re engaging with, whether it's a doctor, therapist, educator, or employer.

3. Enhances Equity and Access
Cultural competency helps remove barriers to services. For example, a therapist who understands the cultural stigma around mental health in certain communities may approach care more sensitively and effectively.

4. Strengthens Teams and Workplaces
In professional settings, cultural competency creates more inclusive environments where diverse voices are valued. This leads to better collaboration, innovation, and employee satisfaction.

5. Reduces Bias and Disparities
Being culturally competent means recognizing and addressing implicit biases. This is especially important in fields like healthcare, education, and public service, where bias can lead to unequal treatment or outcomes.

In short, cultural competency is not just about awareness — it’s about action: adapting behaviors, systems, and mindsets to meet people where they are. It’s an essential skill in an increasingly diverse world.