Shubert Spotlight - Thom Snode

​Thom Snode is retiring from The Shubert Organization after 32 years working in Telecharge. He started as a telephone agent, before transitioning to Customer Service. 

•  What’s your single favorite memory or proudest moment at the company?
     Showing up for your job is the first thing you should do, so my proudest moment was the              time I was recognized for my attendance. 
 
•  What’s one thing you’ll miss most about working here?
   The people. After the shutdown, many people left, but I managed to keep in touch with them.  I      met my closest friend here at Telecharge.  We will keep in touch.
 
•  What were your biggest accomplishments or successes?
    When I think about it, my biggest accomplishment was I never had any issues with my                   colleagues or my managers. I’ve never had a write up, and it’s been only positive experiences        here.
 
• How has your role—or the industry—changed since you first began?
  When I first started there was no internet.  We couldn’t even tell the customer where their             seats were. It’s now become easier due to the advances in technology.

• What are you looking forward to in retirement?
  I’m looking forward to doing things around my house, cleaning the apartment and doing              laundry.  I’m also looking forward to spending time with myself. At 75 it seems like a good time to do it.  Also, I want to visit my friends. That’ll be nice.
 
•  How would you like to be remembered here?
   I always enjoyed working here and I want to be remembered as being friendly and kind. I’d love for them to smile when they think about me.